SMART CONSUMERS. How digitalization may benefit B2C relationship

Posted by: I-Com Institute for Competitiveness

I-Com organises a debate on the revolution that digital services are bringing to the relationship between consumers and companies in the European context. The main focus will be on the benefits of digital economy and its positive effects on a wider array of tools effectively empowering consumers.

SMART CONSUMERS: How digitalization may benefit B2C relationship will take place on June 21st from 14.30 to 17.30 at the European Economic and Social Committee – Room TRE 7701 (Trèves Building, 7th floor, 74 rue de Trèves, 1040 Brussels), with the support and the participation of the Presidency of the TEN Group.

After the presentation of the I-Com paper, a panel with institutional and non-Institutional stakeholders, and a Q&A session will follow.

The paper will focus on the penetration of digital services in different sectors of European economy, as well as on the new digital relationship between consumers and services providers in main retail markets, with a focus on energy and mobility.


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