Smart Consumers for a Smarter Europe

Posted by: I-Com

The public conference represents the conclusive stage of the I-Com initiative “SMART CONSUMERS”. For the occasion, I-Com will present a study on the principles adopted by European Policy makers to enhance consumer protection, but also on how the diffusion of digital tools created new challenges and opportunities for consumers. The public conference will follow this twofold approach: on the one hand, the speakers of the first panel “THE NEW EU REGULATORY SCENARIO FOR CONSUMER PROTECTION” will discuss the latest legislative proposals on consumer protection; on the other, the second panel “DIGITAL TOOLS FOR CONSUMER EMPOWERMENT” will focus on the development of new technologies, such as chatbots for customer care and online price-comparison tools.

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